Returns may be considered upon delivery by Connecticut Co Ltd and subject to the following conditions:

If the Customer notes that the delivery box is not sealed or is damaged at the time of delivery.
If an out-of-box failure is noted for the particular product upon testing at the time of delivery.

For the conditions mentioned above:

The Customer must not accept delivery and must immediately return the product(s) to the Connecticut Co Ltd Delivery agent. The Customer understands that the second delivery depends on stock availability, and where stock is  available, the product will be delivered to the Customer within 3 Business Day.

After delivery, the Customer must notify Connecticut Co Ltd as soon as reasonably possible once he becomes aware of any defect in the operation of a product by calling on 214 3905.

Any request for return will be considered solely based on the manufacturer’s and/or the distributor’s warranty conditions attached to the product including the following conditions:

The Customer must bring the defective product to Connecticut Co Ltd Head Office located at 2 nd Floor, Harbour Front Building, President John Kennedy Street, Port Louis, together with the warranty card attached to the product. The Customer agrees neither to nor allow any other party to modify or tamper the product and/or the packaging. Any evidence of tamper will be equivalent to material breach by the Customer and Connecticut Co Ltd shall have no obligation to accept back the product.

*Goods once delivered and sold are not exchangeable and non-refundable.*

Need help?

Contact us at or call us on +230 214 3905 for questions related to refunds and returns.